Visit Burnaby

Privacy Policy

Our Commitment to Your Privacy
Your privacy is important to us. In order to protect your privacy, you’ll find here a policy outlining our online information and security practices, as well as your choices about the way in which your personal information is collected, used and disclosed. To make the policy easy to find, you’ll find this information available on our homepage – and at every point where personally identifiable information may be requested.

Who We Are
In this policy, the terms “we,” “us” and “our” refer to Tourism Burnaby and any corporate subsidiary, affiliates, members or other related entities, as well as the authorized employees, representatives and agents who require access to your personal information. This information is collected in order to better serve you, and to analyze our own performance for purposes of improving the www.tourismburnaby.com website (the “Website”) for our visitors.

What Personal Information We Collect
This policy applies to all personal information collected or submitted on the Website. The types of personal information collected in submitting one of our online forms, newsletters or inquiries include your:

  • Business Name or Association Name
  • Name of Owner, Chief Executive Officer, Chair or President
  • Address
  • E-mail Address
  • Phone Number
  • Fax Number
  • City

The Way We Use Personal Information
Your personal information will not be swapped, rented, sold or otherwise distributed to outside parties except to the extent necessary to assess the applications, to prevent fraud and other related functions, or as otherwise specified in this policy.

These outside parties are not authorized to collect, use or disclose your personal information for other than specifically authorized or designated purposes as established by us.

In responding to queries, we use return e-mail addresses to answer the e-mails received. We also use e-mail addresses to confirmation receipt of your inquiry, and to contact you in case of any further questions relating to your inquiry.

We reserve the right to collect aggregate information using “cookies” to better design our Website. Cookies are a technology that installs information on a website user’s computer to permit the website to recognize future visits using that computer. Though advertisements displayed on the Website may also contain cookies provided by third parties, note that we do not have control over or any responsibility or liability for the use and disclosure of information collected through advertisement cookies. You may choose to decline cookies if your browser so permits, but doing so may affect your use of the Website.

Similar to many other websites, our Website collects certain non-identifiable information regarding Website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Website, the Internet address of the website from which you linked directly to the Website, the operating system you are using, the sections of the Website you visit, the Website pages read and images viewed, and the content you download from the Website. We use this non-identifiable information for Website and system administration purposes, and to improve the Website. We may disclose this non-identifiable information to others and permanently archive it for future use.

You can browse our site without entering any personal information and therefore remain anonymous during your visit. The only place that we collect personal information at our website is when you apply for membership, bursary, a news subscription or donate an auction item.
We never share the identifiable personal information provided to us online in ways other than as described in this policy. We may communicate to you, using your e-mail address, of occasional specials or promotions if you opt-in for this type of communication. Otherwise, we will prohibit such unrelated uses of your e-mail address.

Finally, we may disclose personal information that you provide to us as required by law and co-operate with law enforcement and other officials in any investigation requiring your personal information.
How You Can Correct Your Personal Information

You can correct factual errors in your personal information by sending us a request that credibly shows an error. To send such a request, please go to the “Contact Us” portion of the Website. To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.

Your Consent
By using the Website, you are consenting to our collection, use and disclosure of your personal information, for the purposes and in the manner set out in this policy.

Changes To This Policy
We reserve the right to change this policy from time to time without notice to you, and all such changes will be binding on you and us at the time they are posted on the Website. All changes to this policy will be promptly posted on this section of the Website and, therefore, you are encouraged to review this policy each time you visit the Website.

Our Commitment To Security
We have put appropriate security procedures in place to minimize the loss, misuse and unauthorized alteration and disclosure of and access to the personal information we collect online. Nevertheless, due to the nature of the Internet and Internet technologies, security and privacy risks cannot be eliminated and we cannot guarantee that your personal information will not be lost, misused, altered, disclosed or accessed in ways not otherwise described in this policy.